Handling and resolving customer complaints proficiently
Performing transactions accurately and efficiently
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UOB United Overseas Bank Limited is seeking a Customer Service Officer to provide exceptional customer support and resolve inquiries in a fast-paced environment. Candidates should have a degree or diploma, strong communication skills, and a focus on customer satisfaction.
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Job Summary
Deliver 24-hour one-stop customer service, providing prompt and accurate answers, alternatives, or solutions to customers with their best interests at heart.
Maintain a high level of customer focus, integrity, and safeguarding customer confidentiality.
All activities and processes must be executed and completed accurately in compliance with rules and regulations, manuals, policies, guidelines, Service Level Agreement, audit and compliance requirements.
Matching Summary
Match Score: 75
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UOB United Overseas Bank Limited is seeking a Customer Service Officer to provide exceptional customer support and resolve inquiries in a fast-paced environment. Candidates should have a degree or diploma, strong communication skills, and a focus on customer satisfaction.
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Skills & Requirements
Must-have
Deliver 24-hour one-stop customer service
Handling and resolving customer complaints proficiently
Performing transactions accurately and efficiently
Zero fraud tolerance
Compliance with rules and regulations
Nice-to-have
Proactively identifying customer feedback
Ability to work in a fast pace environment
Customer service orientation
Highly motivated & capable of producing quality work