Oncology Service Agent

Discovery

Durban, South Africa
On-site
Oncology benefit and claims queries
Deal with queries through to resolution
Work on discovery systems
The successful applicant will be responsible for taking calls and dealing with Oncology queries from Members & Service providers

Job Summary

  • The successful applicant will be responsible for taking calls and dealing with Oncology queries from Members & Service providers.
  • The role involves dealing with queries from franchises, brokers & the public, and ensuring all queries are resolved.
  • Key responsibilities include admin functions, policy changes, working on Discovery Systems, and assisting with escalated queries from brokers and franchises.

Matching Summary

The successful applicant will be responsible for taking calls and dealing with Oncology queries from Members & Service providers.

Skills & Requirements

Must-have

  • Oncology benefit and claims queries
  • Deal with queries through to resolution
  • Work on Discovery Systems
  • Assist with escalated queries

Nice-to-have

  • Values Driven
  • Optimistic
  • Learns on the Fly
  • Resilient
  • Instils Trust
  • People Savvy
  • Drives Results
  • Problem Solver

Key Requirements

  • Matric
  • MS Office and PC literate
  • Excellent communication skills
  • Excellent administration skills
  • 12 months or more call centre experience

Work Rights

Not specified

Tailored Resume

Cover Letter