Sr. Technical Account Manager, Customer Journeys

Disney Streaming

New York, NY, USA
Base: $135,400.00 - $181,600.00 (ny); $141,600.00 ...
Hybrid
7+ years technical account management experience
Customer journey mapping with lucidchart or figma
Executive-level presentation and storytelling skills
This role serves as a critical strategic ally to global partners, fostering collaborative relationships that support Disney's streaming product initiatives worldwide

Job Summary

  • This role serves as a critical strategic ally to global partners, fostering collaborative relationships that support Disney's streaming product initiatives worldwide.
  • The successful candidate will operate at the intersection of commercial strategy and technology to optimize customer experiences across web, mobile, and connected devices.
  • Candidates must possess exceptional organizational skills to manage multiple priorities while translating complex data insights into actionable recommendations for stakeholders.

Matching Summary

This role serves as a critical strategic ally to global partners, fostering collaborative relationships that support Disney's streaming product initiatives worldwide.

Salary

Base: $135,400.00 - $181,600.00 (NY); $141,600.00 - $189,800.00 (SF); Bonus/Equity: May be provided; Benefits: Full range of medical, financial, and other benefits

Skills & Requirements

Must-have

  • 7+ years technical account management experience
  • Customer journey mapping with Lucidchart or Figma
  • Executive-level presentation and storytelling skills
  • Experience with B2B2C partner ecosystems
  • Data-driven analysis of subscriber metrics

Nice-to-have

  • Proficiency with AI-enabled tools
  • Experience with MVPD and telecom partners
  • Hands-on subscription checkout flow auditing
  • Familiarity with Looker or Tableau visualization
  • Knowledge of metadata pipelines in streaming

Key Requirements

  • Minimum 7 years of experience in TAM, product management, or consulting
  • Bachelor's degree in engineering, computer science, or equivalent technical experience
  • Willingness to travel domestically and internationally as required

Work Rights

Not specified

Tailored Resume

Cover Letter