Vendor Management Specialist

HoYoverse

Malaysia, Malaysia
On-site
Vendor performance tracking
Data analysis for improvement
Internal team coordination
HoYoverse is seeking a Vendor Management Specialist in Malaysia to support operations with outsourced vendors for customer service and content moderation. The ideal candidate should have a recent degree, a passion for the gaming industry, and strong analytical and communication skills

Job Summary

  • Support daily operations with outsourced BPO vendors handling Customer Service (CS) and Content Moderation (CM) for HoYoverse projects, ensuring smooth communication and coordination.
  • Track and report vendor performance on SLA, quality, productivity, accuracy, and compliance.
  • Coordinate with internal teams (CS, CM, Product, Localization, Policy) on workflow updates, documentation, and operational needs.

Matching Summary

Match Score: 85

HoYoverse is seeking a Vendor Management Specialist in Malaysia to support operations with outsourced vendors for customer service and content moderation. The ideal candidate should have a recent degree, a passion for the gaming industry, and strong analytical and communication skills.

Skills & Requirements

Must-have

  • Vendor performance tracking
  • Data analysis for improvement
  • Internal team coordination
  • Process launch support
  • Data protection and security

Nice-to-have

  • Gaming industry interest
  • Hands-on execution mentality

Key Requirements

  • Recent graduate or within one year of graduation
  • Bachelor's degree or higher
  • Proficiency in SQL or data tools is a plus

Work Rights

Not specified

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