客户服务专员

PCCW-HKT DataCom Services Ltd

西安, SN, CN
On-site
Team member supervision
Service quality management
Complex incident resolution
PCCW-HKT DataCom Services Ltd is seeking a Customer Service Specialist in Xi'an, responsible for supervising team operations, training staff, and resolving complex issues. The ideal candidate should have at least three years of call center experience, including one year in a managerial role, and a strong service-oriented mindset

Job Summary

  • Supervise and manage the daily operations of team members.
  • Train and coach team members to ensure service quality meets predefined metrics.
  • Fulfill the functions of an on-site supervisor, handling escalated complaints.

Matching Summary

Match Score: 85

PCCW-HKT DataCom Services Ltd is seeking a Customer Service Specialist in Xi'an, responsible for supervising team operations, training staff, and resolving complex issues. The ideal candidate should have at least three years of call center experience, including one year in a managerial role, and a strong service-oriented mindset.

Skills & Requirements

Must-have

  • team member supervision
  • service quality management
  • complex incident resolution
  • team communication and activities

Nice-to-have

  • strong industry sensitivity
  • logical thinking ability
  • team and service orientation

Key Requirements

  • 3+ years call center experience
  • 1+ year team management experience
  • 1+ year e-commerce customer service experience

Work Rights

Not specified

Tailored Resume

Cover Letter