Customer Success Manager

jaxlabs.ch

Austin, TX, USA
Base: $90,300 - $160,400 usd; bonus/equity: eligib...
Fully remote
Customer success management
Saas solution support
Crm usage such as salesforce
The Customer Success Manager plays a critical role in ensuring customers achieve maximum value from Workday Adaptive Planning by driving adoption, identifying growth opportunities, and managing renewals

Job Summary

  • The Customer Success Manager plays a critical role in ensuring customers achieve maximum value from Workday Adaptive Planning by driving adoption, identifying growth opportunities, and managing renewals.
  • Workday offers a culture rooted in integrity, empathy, and shared enthusiasm, providing employees with tools to grow, skills to develop, and support for long-term success.
  • The role supports flexible work arrangements combining in-person and remote work, enabling teams to maintain strong connections while delivering excellent customer experiences.

Matching Summary

The Customer Success Manager plays a critical role in ensuring customers achieve maximum value from Workday Adaptive Planning by driving adoption, identifying growth opportunities, and managing renewals.

Salary

Base: $90,300 - $160,400 USD; Bonus/Equity: Eligible for bonus and stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Customer Success Management
  • SaaS solution support
  • CRM usage such as Salesforce
  • Customer adoption and retention
  • Contract negotiation and renewals
  • Account management and strategic planning

Nice-to-have

  • Executive level relationship building
  • Change management practices
  • Pricing strategy expertise
  • Cross-functional collaboration
  • Strong communication and influencing skills
  • Managing ambiguity in complex environments

Key Requirements

  • 3+ years as Customer Success Manager
  • 2+ years change management experience
  • 2+ years CRM and customer success tool experience
  • 3+ years executive relationship management
  • Bachelor’s degree or equivalent experience

Work Rights

Not specified

Tailored Resume

Cover Letter