Fluency in english and spanish, italian or portuguese
Experience with telus, adjudicare, crm, and as400 systems
6 months or more call center experience
Coughlin.ca is seeking a bilingual Customer Service Representative for a 12-month contract in Vaughan, Ontario. The role requires fluency in English and either Spanish, Italian, or Portuguese, and involves providing professional customer service regarding benefit inquiries to members of specific unions
Job Summary
This is a 12-month contract position requiring fluency in English and one of Spanish, Italian, or Portuguese.
The representative provides accurate policy benefit information via phone, face-to-face, and email to union members.
Employees must maintain security and confidentiality of client records while utilizing specific systems like AS400 and CRM.
Matching Summary
Match Score: 85
Coughlin.ca is seeking a bilingual Customer Service Representative for a 12-month contract in Vaughan, Ontario. The role requires fluency in English and either Spanish, Italian, or Portuguese, and involves providing professional customer service regarding benefit inquiries to members of specific unions.
Skills & Requirements
Must-have
Fluency in English and Spanish, Italian or Portuguese
Experience with Telus, Adjudicare, CRM, and AS400 systems
6 months or more call center experience
Previous group benefits customer service experience
High school diploma or equivalent
Nice-to-have
Strong attention to detail and organization skills
Cooperative team player with interpersonal skills
Knowledge of Italian and/or Portuguese languages
Participation in company sponsored insurance programs