Senior Customer Insights Manager, Customer Experience

Zappos

New York, NY, United States
130,000.00 - 185,000.00 usd annually py
On-site
Customer obsessed
Ecommerce kpis
Customer journeys
This role will be pivotal in shaping how we understand, engage with, and grow our customer base through data-driven insights

Job Summary

  • This role will be pivotal in shaping how we understand, engage with, and grow our customer base through data-driven insights.
  • Own the development and of Zappos customer segmentation frameworks spanning value, behavior, lifecycle stage, and engagement patterns.
  • Translate customer intelligence into actionable strategies across lifecycle marketing, discovery, and acquisition targeting that measurably improve customer lifetime value.

Matching Summary

This role will be pivotal in shaping how we understand, engage with, and grow our customer base through data-driven insights.

Salary

130,000.00 - 185,000.00 USD annually

Skills & Requirements

Must-have

  • customer obsessed
  • ecommerce KPIs
  • customer journeys
  • segmentation strategies
  • SQL
  • data analysis tools
  • visualization platforms
  • customer behavior
  • retail dynamics

Nice-to-have

  • collaborative mindset
  • deeply understanding customer motivations
  • improving customer experience

Key Requirements

  • Proficiency in SQL
  • Experience with data analysis tools
  • Experience with visualization platforms
  • Strong understanding of customer behavior
  • Experience with retail dynamics

Work Rights

Not specified

Tailored Resume

Cover Letter