The Customer Quality Manager is responsible for recommending and implementing operating practices related to customer satisfaction and retention, serving as the primary interface for resolving matters related to product quality and internal processes
Job Summary
The Customer Quality Manager is responsible for recommending and implementing operating practices related to customer satisfaction and retention, serving as the primary interface for resolving matters related to product quality and internal processes.
Responsibilities include managing customer relationships concerning quality expectations, process controls, and delivery expectations, as well as coordinating input for negotiations on business-critical matters.
The role involves managing relationships between customer and AE functions to resolve product reliability and performance issues, coordinating strategies for meeting customer requirements, and presenting field performance data to corporate management.
Matching Summary
The Customer Quality Manager is responsible for recommending and implementing operating practices related to customer satisfaction and retention, serving as the primary interface for resolving matters related to product quality and internal processes.
Skills & Requirements
Must-have
Customer relationship management
Product reliability issue resolution
Cross-functional strategy coordination
Failure analysis and root cause analysis
Customer audit coordination
RMA results ownership
Nice-to-have
Influencing senior management
Persuading senior managers
Negotiating business critical matters
Global team collaboration
Key Requirements
Eight years of experience in technical or quality management