The Customer Support Executive resolves issues applying complex information systems, displays excellent problem-solving skills and shows a high level of urgency and ownership to ensure customer satisfaction
Job Summary
The Customer Support Executive resolves issues applying complex information systems, displays excellent problem-solving skills and shows a high level of urgency and ownership to ensure customer satisfaction.
Refinitiv provides all needed resources to new members to be able to pursue this new task towards completion and success.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
Matching Summary
The Customer Support Executive resolves issues applying complex information systems, displays excellent problem-solving skills and shows a high level of urgency and ownership to ensure customer satisfaction.
Skills & Requirements
Must-have
Refinitiv Data Platform (RDP) support
Customer enquiry resolution
Information systems troubleshooting
High urgency and ownership
Customer satisfaction focus
Nice-to-have
Curiosity and persistence
Continuous professional growth
Collaborative and creative culture
Commitment to sustainability
Key Requirements
University degree or equivalent technical qualifications
Customer service or contact center experience preferred
Financial or IT industry experience desirable
Knowledge of APIs and Python an advantage
Knowledge of infrastructure/offerings and Linux/DOS an advantage
Remote troubleshooting comfortability
Expert understanding of Refinitiv products and data