Welcomes and registers hotel guests, explaining accommodations and establishing credit or method of payment
Job Summary
Welcomes and registers hotel guests, explaining accommodations and establishing credit or method of payment.
Checks guest out of the hotel, preparing and explaining the bill, and settling it accurately.
Responds to a wide variety of guest requests by accurately assessing needs and requests, adding personal recommendations and touches to achieve maximum customer satisfaction.
Matching Summary
Welcomes and registers hotel guests, explaining accommodations and establishing credit or method of payment.
Skills & Requirements
Must-have
Guest check-in and check-out
Handling guest requests and inquiries
Processing payments and cash handling
Maintaining a balanced bank/cash float
PCI compliance for transactions
Nice-to-have
Genuine enthusiasm and warmth
Anticipating guest needs
Upselling hotel services
Product knowledge and technical skills
Key Requirements
1-2 years of relevant experience
Technical education in Hospitality management preferred