Noc Engineer

PCCW-HKT DataCom Services Ltd

Hong Kong, Hong Kong
7x24x365 monitoring
Incident response
Network fault diagnostic
Responsible for first line maintenance during fault and event management in the PCCW Global Network / Service Operations Center

Job Summary

  • Responsible for first line maintenance during fault and event management in the PCCW Global Network / Service Operations Center.
  • Investigates transmission network alarms and ensures prompt customer service reports and enquires are managed.
  • Supports service restoration by implementing circuit path changes and coordinating with engineering teams.

Matching Summary

Responsible for first line maintenance during fault and event management in the PCCW Global Network / Service Operations Center.

Skills & Requirements

Must-have

  • 7x24x365 monitoring
  • incident response
  • network fault diagnostic
  • customer service
  • communication with carriers
  • ticket system
  • network testing

Nice-to-have

  • proactive problem-solving
  • self-starting
  • detail-oriented
  • flexible prioritization

Key Requirements

  • High Certificate or Degree in Electronic/Information Technology Engineering
  • 1-3 years of telecom, networking, or ISP experience
  • MEF-CECP or CCNA certification
  • Basic knowledge of submarine cable systems
  • Proficient with NMS, Visio, Remedy, and NetCool

Work Rights

Not specified

Tailored Resume

Cover Letter