Base: $18ph; bonus/equity: not specified; benefits...
Handle inbound customer calls
Resolve customer inquiries
Document customer interactions
The Contact Center Representative serves as the first point of contact for customers, delivering personalized support with a focus on one‑call resolution
Job Summary
The Contact Center Representative serves as the first point of contact for customers, delivering personalized support with a focus on one‑call resolution.
The role involves handling inbound customer calls in a fast‑paced, high-call-volume environment and resolving inquiries related to billing, collections, move‑in/move‑out requests, service outages, emergency situations, and water and wastewater quality concerns.
Upon conversion to full time employment, Aqua provides a wide-ranging benefits package including medical, prescription, dental and vision coverage, paid time off, 401(k), Employee Stock Purchase Plan, life insurance, voluntary benefits, as well as health and wellness programs.
Matching Summary
The Contact Center Representative serves as the first point of contact for customers, delivering personalized support with a focus on one‑call resolution.
Salary
Base: $18/hour; Bonus/Equity: Not specified; Benefits: Medical, prescription, dental, vision, PTO, 401(k), ESPP, life insurance, wellness programs