Service Desk Agent

unistrasi.it

**
Australian citizen
Nv1 clearance
Problem solving skills
** Unistrasi is seeking a Service Desk Agent to provide support for hardware, software, and user administration queries, requiring a problem-solving mindset and the ability to handle moderately complex issues. The ideal candidate must be an Australian citizen capable of obtaining an NV1 clearance and will work in an equal-opportunity environment. **

Job Summary

  • The Service Desk Agent answers moderately complex questions and provides support for hardware and software.
  • They utilize problem-solving skills to resolve challenging incidents and support L1 agents.
  • The role requires Australian citizenship and the ability to maintain an NV1 clearance.

Matching Summary

Match Score: 75

** Unistrasi is seeking a Service Desk Agent to provide support for hardware, software, and user administration queries, requiring a problem-solving mindset and the ability to handle moderately complex issues. The ideal candidate must be an Australian citizen capable of obtaining an NV1 clearance and will work in an equal-opportunity environment. **

Skills & Requirements

Must-have

  • Australian Citizen
  • NV1 clearance
  • problem solving skills
  • analytical skills

Nice-to-have

  • supporting L1 agents
  • escalating complex problems
  • client incident management

Key Requirements

  • Australian Citizenship
  • NV1 clearance

Work Rights

Not specified

Tailored Resume

Cover Letter