Field Service Engineer - Japan

10xgenomics

Japan
Remote
Onsite service and repair
Instrument assembly and disassembly
Troubleshoot and repair to fru level
As part of the Instrument Services team, you will take ownership of cases assigned, driving & delivering high quality service resolution

Job Summary

  • As part of the Instrument Services team, you will take ownership of cases assigned, driving & delivering high quality service resolution.
  • You will perform assembly, disassembly, and repair work on analytical laboratory instruments and equipment.
  • You’ll actively contribute to the Service Knowledge Base and support increased utilization of the knowledge management database.

Matching Summary

As part of the Instrument Services team, you will take ownership of cases assigned, driving & delivering high quality service resolution.

Skills & Requirements

Must-have

  • Onsite service and repair
  • Instrument assembly and disassembly
  • Troubleshoot and repair to FRU level
  • Preventive maintenance and calibration
  • Customer facing communication

Nice-to-have

  • Improve field service efficiency
  • Contribute to knowledge base
  • Familiarity with microfluidic systems
  • Experience with optical systems

Key Requirements

  • Bachelor’s degree in Biomedical Engineering / Technology (or equivalent)
  • Multi-year experience with service and repair of analytical laboratory instruments
  • Fluent Japanese and English language skills
  • Ability to travel at least 65% within the APAC region

Work Rights

Not specified

Tailored Resume

Cover Letter