Evergreen Talent Pool Kzn _ Galleria Node (evergreen)

RMB

Galleria, South Africa
Positive customer experience
Provide product solutions
Adhere to policy and process
Provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel whilst adhering to policy and process

Job Summary

  • Provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel whilst adhering to policy and process.
  • Identify and sell/cross sell products aligned to customer needs, maximise channel optimisation opportunities, and ensure activities support cost containment and reduction.
  • Takes accountability for own performance, personal and career development, and improves knowledge and competencies by completing training specific for role.

Matching Summary

Provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel whilst adhering to policy and process.

Skills & Requirements

Must-have

  • Positive customer experience
  • Provide product solutions
  • Adhere to policy and process
  • Ethical conduct
  • Treating Customer Fairly principles

Nice-to-have

  • Connect with customers
  • Maximise channel optimisation
  • Support cost containment
  • Adapt to changing needs
  • Contribute to team success

Key Requirements

  • National Senior Certificate (Matric)
  • NQF 5 in Banking / NQF6 / Related fields

Work Rights

Not specified

Tailored Resume

Cover Letter