The Contact Centre Team Member plays a pivotal role in delivering exceptional customer service to clients seeking health and wellbeing support
Job Summary
The Contact Centre Team Member plays a pivotal role in delivering exceptional customer service to clients seeking health and wellbeing support.
Assist clients with scheduling mental health and wellbeing appointments and providing information about our services as appropriate.
We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
Matching Summary
The Contact Centre Team Member plays a pivotal role in delivering exceptional customer service to clients seeking health and wellbeing support.
Skills & Requirements
Must-have
Exceptional customer service delivery
Managing service requests accurately
Proficient use of systems and tools
Handling sensitive information with discretion
Nice-to-have
People-focused and customer-first team
Commitment to continuous learning
Fosters an inclusive culture
Innovate and do good
Key Requirements
Previous contact centre or customer service experience