Frm- Senior Executive

PayU Payments Private Ltd

Mumbai, India
On-site
Fraud investigation
Risk operations
Outbound verification calls
The candidate will be responsible for investigating suspicious transactions, conducting outbound verification calls, and reviewing system-flagged cases to prevent fraudulent activities while maintaining a positive customer experience

Job Summary

  • The candidate will be responsible for investigating suspicious transactions, conducting outbound verification calls, and reviewing system-flagged cases to prevent fraudulent activities while maintaining a positive customer experience.
  • Review and investigate fraud alerts generated by automated detection systems (hunter tools & other Internal applications) to determine legitimacy.
  • Collaborate with cross-functional teams including customer service, underwriting, and collections to resolve fraud cases.

Matching Summary

The candidate will be responsible for investigating suspicious transactions, conducting outbound verification calls, and reviewing system-flagged cases to prevent fraudulent activities while maintaining a positive customer experience.

Skills & Requirements

Must-have

  • fraud investigation
  • risk operations
  • outbound verification calls
  • transaction analysis
  • Excel proficiency
  • analytical mindset

Nice-to-have

  • customer experience focus
  • emerging fraud trends
  • CRM familiarity
  • challenging environment adaptability

Key Requirements

  • 1-3 years of experience
  • SQL knowledge is a plus
  • Familiarity with CRM systems or fraud detection platforms is preferred

Work Rights

Not specified

Tailored Resume

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