Concierge Manager

Fairmont St Andrews

St Andrews, United Kingdom
On-site
Lead and manage concierge team
Oversee daily operations and logistics
Handle guest enquiries and resolve issues
Fairmont St Andrews is seeking a Concierge Manager to oversee concierge and transport operations at their luxury hotel, ensuring exceptional guest experiences and managing a dedicated team. The role emphasizes leadership, budget management, and the development of transport services, all while maintaining the highest standards of service

Job Summary

  • Fairmont St Andrews is seeking a confident and service-driven Concierge Manager to lead the Concierge and transport operations.
  • The role involves overseeing daily operations, managing budgets, developing transport services, and ensuring exceptional guest experiences.
  • The company offers a competitive salary, annual leave, hotel discounts, complimentary meals, spa access, and professional development opportunities.

Matching Summary

Match Score: 85

Fairmont St Andrews is seeking a Concierge Manager to oversee concierge and transport operations at their luxury hotel, ensuring exceptional guest experiences and managing a dedicated team. The role emphasizes leadership, budget management, and the development of transport services, all while maintaining the highest standards of service.

Skills & Requirements

Must-have

  • Lead and manage Concierge team
  • Oversee daily operations and logistics
  • Handle guest enquiries and resolve issues
  • Manage departmental budgets and revenue
  • Develop transport services
  • Maintain health & safety compliance

Nice-to-have

  • Confident people leader
  • Strong communication skills
  • Solutions-focused in fast-paced environment
  • Passionate about guest experiences
  • Calm and adaptable

Key Requirements

  • Experience in concierge, guest services, or front-of-house management
  • Luxury hospitality experience preferred
  • Strong organisational skills

Work Rights

Not specified

Tailored Resume

Cover Letter