Manager, Customer Success Japan

Notion

Tokyo, Japan
Hybrid (3 days onsite, 2 days remote)
3+ years leading customer success in saas
Manage diverse customer segments commercial to mid market
Drive retention and expansion strategies
Notion is seeking a Customer Success Manager for its Tokyo office to lead a team focused on customer adoption and retention in Japan. The ideal candidate should have experience in SaaS customer success, a strong leadership profile, and a passion for enhancing customer experiences

Job Summary

  • This role involves leading a team of over eight Customer Success Managers to drive adoption, retention, and expansion across the Japan region.
  • The successful candidate will partner with Sales, Solutions Engineering, and Professional Services to ensure seamless customer onboarding and high-value delivery.
  • Notion requires all team members to work from offices on Mondays, Tuesdays, and Thursdays as designated Anchor Days.

Matching Summary

Match Score: 85

Notion is seeking a Customer Success Manager for its Tokyo office to lead a team focused on customer adoption and retention in Japan. The ideal candidate should have experience in SaaS customer success, a strong leadership profile, and a passion for enhancing customer experiences.

Skills & Requirements

Must-have

  • 3+ years leading Customer Success in SaaS
  • Manage diverse customer segments Commercial to Mid Market
  • Drive retention and expansion strategies
  • Build KPI/OKR systems for data-driven decisions
  • Lead team of 8+ CSMs across Japan region

Nice-to-have

  • Curiosity about AI tools and adoption
  • Passion for building connected workspace vision
  • Growth mindset viewing setbacks as learning opportunities
  • Strong cross-functional collaboration skills
  • Operational rigor across customer lifecycle

Key Requirements

  • 3+ years experience leading Customer Success or GTM functions
  • Experience managing Commercial to Mid Market customer segments
  • Proven track record of retaining top talent and developing teams

Work Rights

Not specified

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