Technical Account Manager - Latam

Salt Security

United States
**
Technical advisor and trusted technical partner
Proactive customer engagement
Deep knowledge of cybersecurity
** Salt Security is seeking a Technical Account Manager for the Latam region to ensure customer success with their API security solutions. The ideal candidate will have a strong technical background in cybersecurity, exceptional customer management skills, and must be fluent in Portuguese. **

Job Summary

  • Serve as a dedicated Technical Advisor and trusted technical partner, focusing on proactive execution, deep knowledge of the customer environment, priorities, and success criteria to guide ongoing platform optimization.
  • Develop mutual action plans with customers to advance time-to-value and then to progress them through the Customer Journey toward each level of product maturity.
  • Partner with Sales and SEs to deliver Quarterly Business Reviews (QBRs) to customers.

Matching Summary

Match Score: 75

** Salt Security is seeking a Technical Account Manager for the Latam region to ensure customer success with their API security solutions. The ideal candidate will have a strong technical background in cybersecurity, exceptional customer management skills, and must be fluent in Portuguese. **

Skills & Requirements

Must-have

  • Technical Advisor and trusted technical partner
  • Proactive customer engagement
  • Deep knowledge of cybersecurity
  • Strong project management skills
  • Portuguese speaking

Nice-to-have

  • Startup environment benefits
  • Empathetic, listening-oriented perspective
  • Advocate for customer needs internally

Key Requirements

  • 3+ years of experience in solution delivery, customer management/consulting, or technical account management
  • Experience in project management and managing enterprise-level customer relationships
  • Technical background in network security, API ecosystem, AppSec, WAF, RASP, or similar security products
  • Understand HTTP protocol details, Postman
  • Proven track record improving retention, upsell, and customer satisfaction
  • Bachelor's degree or equivalent

Work Rights

Not specified

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