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Salt Security is seeking a Technical Account Manager for the Latam region to ensure customer success with their API security solutions. The ideal candidate will have a strong technical background in cybersecurity, exceptional customer management skills, and must be fluent in Portuguese.
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Job Summary
Serve as a dedicated Technical Advisor and trusted technical partner, focusing on proactive execution, deep knowledge of the customer environment, priorities, and success criteria to guide ongoing platform optimization.
Develop mutual action plans with customers to advance time-to-value and then to progress them through the Customer Journey toward each level of product maturity.
Partner with Sales and SEs to deliver Quarterly Business Reviews (QBRs) to customers.
Matching Summary
Match Score: 75
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Salt Security is seeking a Technical Account Manager for the Latam region to ensure customer success with their API security solutions. The ideal candidate will have a strong technical background in cybersecurity, exceptional customer management skills, and must be fluent in Portuguese.
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Skills & Requirements
Must-have
Technical Advisor and trusted technical partner
Proactive customer engagement
Deep knowledge of cybersecurity
Strong project management skills
Portuguese speaking
Nice-to-have
Startup environment benefits
Empathetic, listening-oriented perspective
Advocate for customer needs internally
Key Requirements
3+ years of experience in solution delivery, customer management/consulting, or technical account management
Experience in project management and managing enterprise-level customer relationships
Technical background in network security, API ecosystem, AppSec, WAF, RASP, or similar security products
Understand HTTP protocol details, Postman
Proven track record improving retention, upsell, and customer satisfaction