Customer Care Specialist

Lake Imaging

Ballarat, Victoria, Australia
Excellent telephone communication skills
Previous customer service or call centre experience
Ability to handle high volume of calls
This role serves as the first point of contact for patients at Lake Imaging's Booking Centre in Ballarat

Job Summary

  • This role serves as the first point of contact for patients at Lake Imaging's Booking Centre in Ballarat.
  • The position involves taking inbound calls, determining service requirements, and booking appointments into the relevant site diary.
  • Candidates will receive in-house training from experienced staff members within a close-knit, values-based team culture.

Matching Summary

This role serves as the first point of contact for patients at Lake Imaging's Booking Centre in Ballarat.

Skills & Requirements

Must-have

  • Excellent telephone communication skills
  • Previous customer service or call centre experience
  • Ability to handle high volume of calls
  • Computer literacy with ability to learn systems
  • Proactive approach to learning and development

Nice-to-have

  • Experience in medical or radiology industry
  • Genuine interest in career in health industry
  • RIS/PACs systems experience
  • Health care reception experience
  • Empathy and active listening skills

Key Requirements

  • Previous customer service or call centre experience
  • Health care or medical reception experience highly regarded
  • RIS/PACs systems experience highly regarded

Work Rights

Not specified

Tailored Resume

Cover Letter