Indra Group is seeking a Customer Success - Platform Adoption specialist to ensure clients maximize product value, driving adoption and satisfaction in complex technological environments
Job Summary
Indra Group is seeking a Customer Success - Platform Adoption specialist to ensure clients maximize product value, driving adoption and satisfaction in complex technological environments.
The role involves accompanying clients, acting as a bridge between client and internal teams, analyzing customer journeys, and contributing to the product roadmap.
The company offers long-term projects, innovative work, a collaborative environment, autonomy, career development, continuous training, exclusive discounts, and competitive compensation.
Matching Summary
Indra Group is seeking a Customer Success - Platform Adoption specialist to ensure clients maximize product value, driving adoption and satisfaction in complex technological environments.
Skills & Requirements
Must-have
drive platform adoption and satisfaction
analyze customer journeys and metrics
collect and prioritize customer feedback
manage stakeholder expectations and trade-offs
work across multiple departments
Nice-to-have
basic knowledge of cloud concepts
basic knowledge of cybersecurity
basic knowledge of AI applications
Key Requirements
3-4 years of experience in technical Customer Success
Experience with Customer Experience and product lifecycle
Strong communication and stakeholder management skills
Product mindset with analytical and curious approach
Ability to work in complex, multidisciplinary environments