This role offers the opportunity to actively shape the success of innovative, AI-powered ECG solutions for hospitals in the DACH region and Central & Eastern Europe
Job Summary
This role offers the opportunity to actively shape the success of innovative, AI-powered ECG solutions for hospitals in the DACH region and Central & Eastern Europe.
You will manage end-to-end implementation projects from kick-off to go-live while coordinating internal teams and external partners to ensure high quality.
The position focuses on building long-term partnerships, analyzing usage data to reduce churn, and identifying upsell opportunities for monitoring solutions.
Matching Summary
This role offers the opportunity to actively shape the success of innovative, AI-powered ECG solutions for hospitals in the DACH region and Central & Eastern Europe.
Skills & Requirements
Must-have
4+ years Customer Success experience
B2B Healthcare software implementation
German and English language proficiency
Hospital process understanding
Project management coordination
Nice-to-have
PMP certification preferred
Polish or French language skills
Upsell and cross-sell expertise
SaaS and Pay-per-Use models
Proactive communication style
Key Requirements
Bachelor's degree in Business or Health Management
Minimum 4 years experience in Customer Success or Project Management