Passenger Service Account Manager - Ground Handling

Alliance Ground International (AGI)

Ground operations coordination
Contract and regulatory compliance
Personnel training and development
Manage, direct, and coordinate all activities relating to ground operations, ensuring contract/regulatory compliance and customer satisfaction

Job Summary

  • Manage, direct, and coordinate all activities relating to ground operations, ensuring contract/regulatory compliance and customer satisfaction.
  • Conduct periodic audits, produce departmental training aids, and ensure all personnel are properly trained and compliant with regulations.
  • Lead by example to deliver consistently great service, maintain safety and security procedures, and resolve issues in a timely manner.

Matching Summary

Manage, direct, and coordinate all activities relating to ground operations, ensuring contract/regulatory compliance and customer satisfaction.

Skills & Requirements

Must-have

  • Ground operations coordination
  • Contract and regulatory compliance
  • Personnel training and development
  • Safety and security procedures
  • Key performance indicator monitoring
  • Hazardous Materials Training Program

Nice-to-have

  • Customer satisfaction focus
  • Leadership by example
  • Integrity and respect for others
  • Team player mentality

Key Requirements

  • Associates degree or 3-5 years related experience
  • Valid US driver's license
  • Ability to lift 50-70 lbs
  • Ground handling management experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter