Customer Success Manager

MongoDB

Hamburg, Germany
On-site
Customer health and revenue realization
Advocating on behalf of customers
Technical and account management skills
Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges

Job Summary

  • Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges.
  • We are looking to speak to candidates who are based in Hamburg for our hybrid working model.
  • MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market.

Matching Summary

Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges.

Skills & Requirements

Must-have

  • Customer health and revenue realization
  • Advocating on behalf of customers
  • Technical and account management skills
  • Strategic advisor to customers
  • Mitigate technical risks for accounts
  • Build and execute account plans
  • Lead executive business reviews

Nice-to-have

  • Passion for technology
  • Thrive with ambiguity
  • Operate autonomously
  • Entrepreneurial mindset
  • Team player and collaboration
  • Curiosity to learn technical concepts

Key Requirements

  • 7+ years experience in Customer Success or similar role
  • 4+ years experience with customer health and revenue
  • Bilingual English and German

Work Rights

Not specified

Tailored Resume

Cover Letter