It Service Desk Technician Ii

24 Hour Home Care

El Segundo, CA, United States
Not specified; benefits: compyny-sponsored medical...
On-site
Microsoft 365 environment support
Entra id (azure ad) administration
Exchange online mailbox management
24 Hour Home Care is seeking an IT Service Desk Technician II for their El Segundo, CA location. The role involves supporting a hybrid IT environment, focusing on Microsoft 365, and requires relevant technical experience and strong troubleshooting skills

Job Summary

  • The company is a mission-driven provider of household employment and home care solutions serving over 100,000 clients across all 50 states.
  • This execution-focused role involves day-to-day administration of a hybrid IT environment including Microsoft 365, Entra ID, and Azure while resolving common service desk issues.
  • Employees receive comprehensive benefits including medical, dental, vision, 401(k) participation, wellness programs, and 12 paid federal holidays.

Matching Summary

Match Score: 85

24 Hour Home Care is seeking an IT Service Desk Technician II for their El Segundo, CA location. The role involves supporting a hybrid IT environment, focusing on Microsoft 365, and requires relevant technical experience and strong troubleshooting skills.

Salary

Not specified; Benefits: Company-sponsored medical, dental, vision, 401(k), wellness program, life insurance, long-term disability, charitable matching, volunteer time off, employee assistance program, accrued vacation/sick time, 12 paid federal holidays

Skills & Requirements

Must-have

  • Microsoft 365 environment support
  • Entra ID (Azure AD) administration
  • Exchange Online mailbox management
  • Intune endpoint management
  • Hybrid identity troubleshooting
  • Tier 1 and Tier 2 ticket resolution

Nice-to-have

  • On-premises Active Directory experience
  • Multi-location distributed support
  • Healthcare industry background
  • Strong written communication skills
  • Collaborative team player attitude

Key Requirements

  • Associate degree or equivalent experience
  • 2+ years in IT service desk or technical support
  • Experience with large technology stacks

Work Rights

Not specified

Tailored Resume

Cover Letter