Cam Outreach Manager

Mtbachelor

Getzville, New York, United States of America
Base: $62,200.00 - $103,600.00 annual (usd); bonus...
Not specified
Excellent customer service skills
Strong knowledge of spreadsheet software
Experience in call center management
Mtbachelor is seeking a Cam Outreach Manager to oversee daily operations and manage a team of approximately 10 employees. The role requires strong leadership skills, customer service expertise, and a background in banking or call center operations

Job Summary

  • The Cam Outreach Manager is responsible for directing day-to-day activities for a unit of approximately 10 FTEs.
  • This role involves overseeing employee activities to meet departmental objectives and resolving customer disputes effectively.
  • The successful candidate will also evaluate unit processes to enhance operational efficiency and ensure adherence to company standards.

Matching Summary

Match Score: 85

Mtbachelor is seeking a Cam Outreach Manager to oversee daily operations and manage a team of approximately 10 employees. The role requires strong leadership skills, customer service expertise, and a background in banking or call center operations.

Salary

Base: $62,200.00 - $103,600.00 Annual (USD); Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Excellent customer service skills
  • Strong knowledge of spreadsheet software
  • Experience in call center management

Nice-to-have

  • Ability to use tact and diplomacy
  • Strong oral and written communication skills
  • Promote an environment of belonging

Key Requirements

  • 6 years of relevant work experience
  • 1 year of supervisory experience
  • Bachelor's degree preferred

Work Rights

Not specified

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