Support Specialist (enhanced Services For Contact Center)
Manulife
Lapu-Lapu City, Philippines
Hybrid
Incident management
Request fulfillment
Queue management
This role offers a strong growth opportunity for someone eager to build deep technical expertise while supporting the seamless IT experience of all CSC employees
Job Summary
This role offers a strong growth opportunity for someone eager to build deep technical expertise while supporting the seamless IT experience of all CSC employees.
By managing incidents, service requests, asset lifecycles, and on site support, the role directly contributes to Manulife’s mission of delivering reliable, customer focused technology services.
We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
Matching Summary
This role offers a strong growth opportunity for someone eager to build deep technical expertise while supporting the seamless IT experience of all CSC employees.
Skills & Requirements
Must-have
Incident Management
Request Fulfillment
Queue Management
IT Asset Management Lifecycle
Office 365 troubleshooting
IBM Lotus Notes troubleshooting
Nice-to-have
Coaching methodologies
Escalation management
Self-motivated work ethic
Professional presentation
Time management skills
Can-do attitude
Key Requirements
2-3 years of overall work experience in IT
Graduate of any 4-year IT-related course
Intermediate to advanced hardware/software troubleshooting
Basic to intermediate IT Asset Management knowledge