Job Summary

• The Customer Service Representative is responsible for receiving high volume inbound calls regarding Medicaid, SNAP, and TANF programs while ensuring effective resolution and customer satisfaction.
• Employees will process applications, validate income, assess eligibility, and manage case referrals using the State eligibility system during scheduled shifts from 7:00 AM to 5:30 PM.
• The position offers a comprehensive benefits package including medical, dental, vision, 401K matching, paid time off, and tuition reimbursement alongside a base rate of $18.00 per hour.

Matching Summary

Salary

Base: $18.00/hr; Bonus/Equity: Performance-based bonuses included; Benefits: Medical, Dental, Vision, 401K, PTO, Tuition Reimbursement

Skills & Requirements

Key Requirements

• High school diploma or GED required
• 0-2 years relevant professional experience
• Ability to remain stationary for extended periods

Work Rights