Member Experience Manager

Eosfitness

Las Vegas, NV
Base: $16 - $18 usd; bonus/equity: not specified; ...
On-site
Exceptional customer service delivery
Member retention strategies
Front desk staff training and motivation
EōS Fitness is seeking a dynamic and highly organized Member Experience Manager to support members and guests by delivering best-in-class service

Job Summary

  • EōS Fitness is seeking a dynamic and highly organized Member Experience Manager to support members and guests by delivering best-in-class service.
  • This individual will be responsible for delivering exceptional customer service, addressing member concerns, resolving billing issues, and responding to member feedback.
  • Benefits include a highly energetic team, free membership, discounted services, and competitive pay with vacation, holiday, and sick pay.

Matching Summary

EōS Fitness is seeking a dynamic and highly organized Member Experience Manager to support members and guests by delivering best-in-class service.

Salary

Base: $16 - $18 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • Member retention strategies
  • Front desk staff training and motivation
  • Facility cleanliness and maintenance
  • Online reputation management

Nice-to-have

  • Optimistic and fun work environment
  • Team player mentality
  • Proactive problem-solving

Key Requirements

  • Proven customer service or front-line leadership experience
  • Excellent communication and problem-solving skills
  • Ability to multitask in a fast-paced environment
  • Proficiency with fitness management software
  • Must obtain CPR certification within 30 days
  • Must attend EōS Ethos and Customer Service Training within 30 days

Work Rights

Not specified

Tailored Resume

Cover Letter