The Customer Service Advisor serves as the primary face to the customer, ensuring seamless execution of ordering processes from receipt through delivery
Job Summary
The Customer Service Advisor serves as the primary face to the customer, ensuring seamless execution of ordering processes from receipt through delivery.
Candidates must manage day-to-day relationships, handle order blocks, and collaborate closely with finance, supply chain, and logistics functions.
The role requires working on-site at least three days a week (Monday, Wednesday, Thursday) in Heredia, Costa Rica.
Matching Summary
The Customer Service Advisor serves as the primary face to the customer, ensuring seamless execution of ordering processes from receipt through delivery.
Skills & Requirements
Must-have
2+ years order management experience
Bilingual English Spanish proficiency
Bachelor's degree or equivalent experience
Proficiency in Microsoft Office suite
Strong attention to detail and accuracy
Nice-to-have
Experience with SAP modules
Background in manufacturing industry
Mentoring new employees
Analytical thinking for data interpretation
Proactive communication skills
Key Requirements
Unrestricted right to work in Costa Rica
Valid U.S. visa preferred
Minimum 2 years relevant experience
English proficiency B2+ level
Willingness to work specific office days
Work Rights
Must have unrestricted right to work in Costa Rica