Nam Payroll Contact Center Jr. Analyst (english Speaker)
Johnson & Johnson
Bogotá, Distrito Capital, Colombia
Payroll customer service experience
Bilingual english and spanish
Case management system proficiency
The Payroll Contact Center Jr. Analyst serves as a first point of contact for employees seeking assistance with payroll-related questions
Job Summary
The Payroll Contact Center Jr. Analyst serves as a first point of contact for employees seeking assistance with payroll-related questions.
Johnson & Johnson Global Services performs select functional work in a consistent manner across regions using standardized processes and state-of-the-art technology.
The company embraces research and science to bring innovative ideas, products, and services to advance health and well-being worldwide.
Matching Summary
The Payroll Contact Center Jr. Analyst serves as a first point of contact for employees seeking assistance with payroll-related questions.
Skills & Requirements
Must-have
Payroll customer service experience
Bilingual English and Spanish
Case management system proficiency
Payroll inquiry resolution
Strong verbal and written communication
Ability to work under pressure
Nice-to-have
Experience in global shared service center
Familiarity with payroll systems
Strong analytical and problem-solving skills
Teamwork and customer service commitment
Ability to handle ambiguous situations
High attention to detail
Key Requirements
Bachelor’s degree required
Minimum 2 years payroll customer service experience