Hr Contact Center Advisor (student)

Intel

San Jose, Costa Rica
On-site
English language proficiency
Customer service skills
Investigate and resolve employee issues
As the first point of contact for HR support in the Americas region, resolve questions and issues related to the HR life cycle for current and former employees

Job Summary

  • As the first point of contact for HR support in the Americas region, resolve questions and issues related to the HR life cycle for current and former employees.
  • Engage with Intel employees through chat, email, and phone to investigate and resolve issues while providing superb customer service.
  • Share ideas to continuously help improve the organization by enhancing processes, customer engagement, and cross-organizational collaboration.

Matching Summary

As the first point of contact for HR support in the Americas region, resolve questions and issues related to the HR life cycle for current and former employees.

Skills & Requirements

Must-have

  • English language proficiency
  • Customer service skills
  • Investigate and resolve employee issues
  • Work through multiple communication channels

Nice-to-have

  • Continuous process improvement
  • Cross-organizational collaboration
  • Willingness to work with ambiguity

Key Requirements

  • Currently pursuing a bachelor’s degree
  • At least 2 years schoolwork experience
  • Advanced proficiency in English

Work Rights

Not specified

Tailored Resume

Cover Letter