Member Experience Manager

EōS Fitness

Cerritos, CA, US
Base: $19.90 - $21.90 usd ph; bonus/equity: not sp...
On-site
Exceptional customer service delivery
Billing issue resolution expertise
Front desk team training and development
The core purpose of the role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service

Job Summary

  • The core purpose of the role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service.
  • This position requires partnering with department managers to train, motivate, and develop front desk staff while maintaining high facility standards.
  • Employees receive benefits including free membership for themselves and a family member, daily pay options, and comprehensive health coverage.

Matching Summary

The core purpose of the role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service.

Salary

Base: $19.90 - $21.90 USD per hour; Bonus/Equity: Not specified; Benefits: Free membership, health/dental/vision, 401(k) match, daily pay

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • Billing issue resolution expertise
  • Front desk team training and development
  • Member retention strategy execution
  • Facility cleanliness and safety monitoring

Nice-to-have

  • Proven fitness industry background
  • Social media reputation management skills
  • Data-driven satisfaction trend analysis
  • Empathetic conflict resolution approach
  • Fast-paced environment adaptability

Key Requirements

  • CPR certification within 30 days of employment
  • EōS Ethos and Customer Service Training completion
  • Successful background check clearance
  • Ability to lift more than 40 lbs routinely
  • Proficiency with fitness management software

Work Rights

Not specified

Tailored Resume

Cover Letter