As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries
Job Summary
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.
This role will include exposure to all areas of the Front Office function, delivering service excellence from check-in to check-out and completing a wide variety of front office tasks.
Benefits include discounted accommodation and F&B in Accor hotels worldwide, complimentary laundering, and an annual staycation.
Matching Summary
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.
Skills & Requirements
Must-have
deliver service excellence
professional telephone manner
reconcile cashier floats
guest loyalty program sign-ups
work under pressure
multitask and resolve issues
Nice-to-have
pioneer in responsible hospitality
passionate knowledgeable friendly service
pride in personal presentation
genuine customer service focus
Key Requirements
Excellent communication skills (verbal and written)
Previous customer service experience
Strong knowledge of computer systems including Microsoft Office and Opera Cloud