2026 Training And Quality Gvpkp

Concentrix

Quezon City, Philippines
Monitoring and evaluating calls
Customer contact methods evaluation
Reporting evaluation results
The Quality Evaluator role is responsible for supporting the monitoring and evaluating the quality of inbound and/or outbound calls and other customer contact methods for accuracy and adherence to established quality standards

Job Summary

  • The Quality Evaluator role is responsible for supporting the monitoring and evaluating the quality of inbound and/or outbound calls and other customer contact methods for accuracy and adherence to established quality standards.
  • As an output of assessing quality standards, provide insight to customers to contribute to program performance improvements.
  • This is an entry-level job with little or no prior relevant work experience, acquiring basic skills to perform routine tasks with close supervision or clearly defined procedures.

Matching Summary

The Quality Evaluator role is responsible for supporting the monitoring and evaluating the quality of inbound and/or outbound calls and other customer contact methods for accuracy and adherence to established quality standards.

Skills & Requirements

Must-have

  • monitoring and evaluating calls
  • customer contact methods evaluation
  • reporting evaluation results
  • participate in calibration sessions
  • maintain program knowledge base
  • meet productivity requirements

Nice-to-have

  • contribute to program improvements
  • strong communication skills
  • detail-oriented
  • ability to multi-task

Key Requirements

  • less than one year of relevant experience preferred
  • Bachelor's Degree in related field
  • Proficient in Microsoft Office
  • Work authorization not specified

Work Rights

Not specified

Tailored Resume

Cover Letter