57 Employment Agency Pte. Ltd. is seeking a Customer Service Manager to oversee daily operations, develop customer loyalty programs, and manage a team of customer service agents. The ideal candidate should have a bachelor’s degree, five years of customer service experience, and proficiency in Microsoft Office Suite, with SaaS experience being preferred
Job Summary
The role involves supervising daily operations of the customer service department while creating a reliable customer loyalty program.
Responsibilities include setting goals for team members, handling customer complaints timely, and maintaining relationships with profitable customers.
The position requires managing the approved budget, generating weekly and monthly reports, and hiring and training new customer service agents.
Matching Summary
Match Score: 75
57 Employment Agency Pte. Ltd. is seeking a Customer Service Manager to oversee daily operations, develop customer loyalty programs, and manage a team of customer service agents. The ideal candidate should have a bachelor’s degree, five years of customer service experience, and proficiency in Microsoft Office Suite, with SaaS experience being preferred.
Skills & Requirements
Must-have
Supervising daily customer service operations
Creating customer loyalty programs
Setting team performance goals
Handling customer queries and complaints
Managing department budget
Hiring and training new agents
Nice-to-have
Staying current on industry trends
Highly organized and detail-oriented
Demonstrated project management ability
Key Requirements
Bachelor's degree in business administration or related field