Chef D'équipe / Team Leader - Technical Account Manager

Genetec

Montreal, Canada
On-site
Technical account management experience
Customer success engineering
Physical security concepts
Lead, coach, and develop a team of TAMs supporting enterprise accounts, ensuring adherence to standards and continuous improvement

Job Summary

  • Lead, coach, and develop a team of TAMs supporting enterprise accounts, ensuring adherence to standards and continuous improvement.
  • Ensure each account has a clear governance model and that TAMs maintain strong customer relationships, intervening directly in major incidents and escalations.
  • Partner with Dedicated Client Care / Support leadership to drive proactive service, effective escalation handling, and measurable customer value.

Matching Summary

Lead, coach, and develop a team of TAMs supporting enterprise accounts, ensuring adherence to standards and continuous improvement.

Skills & Requirements

Must-have

  • Technical Account Management experience
  • Customer Success Engineering
  • Physical security concepts
  • Manage technical customer relationships
  • Lead and coach technical team
  • Handle major incidents and escalations

Nice-to-have

  • Customer health scores
  • SLA dashboards
  • Adoption metrics
  • Renewal and expansion indicators
  • Executive stakeholder management

Key Requirements

  • 3+ years in Technical Account Management
  • Ability to lead or mentor others
  • Fluent in French and English

Work Rights

Not specified

Tailored Resume

Cover Letter