Vp, Customer Care Management_fraud

UOB Group

Central Region, Singapore
Leadership in customer service
Fraud detection expertise
Experience in retail banking
Lead and manage a team of customer care representatives handling fraud reports and scam inquiries

Job Summary

  • Lead and manage a team of customer care representatives handling fraud reports and scam inquiries.
  • Ensure timely investigations and clear communication with customers regarding fraud cases.
  • Develop training materials to enhance team knowledge of fraud detection and compensation procedures.

Matching Summary

Lead and manage a team of customer care representatives handling fraud reports and scam inquiries.

Skills & Requirements

Must-have

  • Leadership in customer service
  • Fraud detection expertise
  • Experience in retail banking

Nice-to-have

  • Strong empathy for customers
  • Ability to adapt to changes
  • Collaborative team culture

Key Requirements

  • Bachelor's Degree
  • 10 years of customer service experience
  • 2 years in a leadership role

Work Rights

Not specified

Tailored Resume

Cover Letter