Customer Support Manager

AIRBUS HELICOPTERS MEXICO, S.A. de C.V.

Customer service experience
Salesforce proficiency
Proactive leadership
As a CSM, you will be the primary Support and Services focal point, ensuring fleet availability and customer satisfaction through continuous improvement

Job Summary

  • As a CSM, you will be the primary Support and Services focal point, ensuring fleet availability and customer satisfaction through continuous improvement.
  • You will coordinate cross-functional solutions for critical cases, manage operational action plans, and translate customer needs into internal strategies that foster trust and business growth.
  • At AIRBUS we promote employment equality and non-discrimination.

Matching Summary

As a CSM, you will be the primary Support and Services focal point, ensuring fleet availability and customer satisfaction through continuous improvement.

Skills & Requirements

Must-have

  • Customer Service experience
  • Salesforce proficiency
  • Proactive leadership

Nice-to-have

  • Conflict management skills
  • Commercial vision
  • Strategic communication

Key Requirements

  • Bachelor’s degree required
  • 2 years in Customer Service
  • Intermediate English proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter