Soft Service Executive

JLL

Gurugram, India
Helpdesk operations management
Front office supervision
Housekeeping quality control
JLL empowers you to shape a brighter way by combining world class services, advisory and technology for clients in real estate

Job Summary

  • JLL empowers you to shape a brighter way by combining world class services, advisory and technology for clients in real estate.
  • The role involves overseeing multiple soft service operations ensuring high standards in housekeeping, front office, mail room, cafeteria, and general facility upkeep.
  • JLL is committed to hiring talented people and fostering meaningful careers while supporting diversity and reasonable accommodations.

Matching Summary

JLL empowers you to shape a brighter way by combining world class services, advisory and technology for clients in real estate.

Skills & Requirements

Must-have

  • Helpdesk operations management
  • Front office supervision
  • Housekeeping quality control
  • Cafeteria hygiene and vendor management
  • Facility walk-through and maintenance
  • Client SLA and KPI adherence

Nice-to-have

  • Event planning coordination
  • Accident and crisis management
  • ISO and audit assistance
  • Team roster preparation
  • Communication and escalation handling

Key Requirements

  • Experience in soft services management
  • Ability to manage escalations and priority calls
  • Knowledge of client SLA and KPI compliance
  • Facility management coordination skills
  • Ability to assist in ISO and audit processes

Work Rights

Not specified

Tailored Resume

Cover Letter