Bilingual Client Technical Support: Portuguese/english

Interactive Brokers Group, Inc.

Chicago, IL, United States
Base: $65,000 to $70,000 annually; bonus/equity: d...
On-site
Bilingual english and portuguese fluency
Windows and mac software support experience
Client-facing technical support role
This hybrid role requires working 4 days in the Chicago office and 1 day remotely to assist clients with trading platform inquiries

Job Summary

  • This hybrid role requires working 4 days in the Chicago office and 1 day remotely to assist clients with trading platform inquiries.
  • The position involves providing technical support for Interactive Brokers' desktop, mobile, and web-based offerings while managing bug resolution.
  • Candidates receive a competitive salary range of $65,000 to $70,000 plus performance bonuses, stock grants, and comprehensive health benefits.

Matching Summary

This hybrid role requires working 4 days in the Chicago office and 1 day remotely to assist clients with trading platform inquiries.

Salary

Base: $65,000 to $70,000 annually; Bonus/Equity: Discretionary cash bonus and stock award; Benefits: 401(k) match, health/dental/vision, lunch allowance

Skills & Requirements

Must-have

  • Bilingual English and Portuguese fluency
  • Windows and Mac software support experience
  • Client-facing technical support role
  • Troubleshooting desktop and mobile applications
  • Experience with support ticketing systems

Nice-to-have

  • Background in financial products and services
  • Analytical problem-solving mindset
  • Self-motivated with minimal supervision
  • Passion for solving complex technical problems
  • Adaptable to changing technical environments

Key Requirements

  • Bachelor's degree preferred in technical field
  • 1+ years in client-facing support role
  • 1+ years experience with Windows and Mac OS
  • Excellent command of written and spoken English & Portuguese

Work Rights

Not specified

Tailored Resume

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