Family Experience Concierge | Full-time 12pm -8:30pm | Arthur M. Blank Hospital
Chad The Heart of Africa Inc
Atlanta, GA, US
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Two years of customer service experience
Valid georgia driver's license
Ability to work evening shifts
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Chad The Heart of Africa Inc is seeking a Family Experience Concierge for their Atlanta location, focusing on enhancing patient and family experiences at Children's Healthcare of Atlanta. The role requires strong customer service skills and experience in a healthcare setting to advocate for patients and connect them with necessary services.
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Job Summary
The role creates a patient experience that communicates care, respect, and attention to the personal needs of patients, families, and visitors.
Employees serve as advocates for patients and families during their stay at Children's Healthcare of Atlanta while connecting them to support services.
The position requires rounding on patients, documenting interactions in Rounds+, and coordinating non-clinical concerns such as food services and room assignments.
Matching Summary
Match Score: 75
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Chad The Heart of Africa Inc is seeking a Family Experience Concierge for their Atlanta location, focusing on enhancing patient and family experiences at Children's Healthcare of Atlanta. The role requires strong customer service skills and experience in a healthcare setting to advocate for patients and connect them with necessary services.
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Skills & Requirements
Must-have
Two years of customer service experience
Valid Georgia driver's license
Ability to work evening shifts
Nice-to-have
Bachelor's degree preferred
Healthcare office experience
Medical terminology knowledge
Experience with multiple phone lines
Strong problem-solving skills
Key Requirements
High school diploma required
Valid Georgia driver's license
Two years of business office customer service experience