Digital Customer Success Program Manager

Workday

Atlanta, Georgia, USA
Base: $95,200 - $142,800 usd (atlanta); base: $90,...
Fully remote
5+ years program management experience
Cross-functional coordination across departments
Designing digital customer journeys
Workday is seeking a Digital Customer Success Program Manager to enhance their global customer success initiatives. The ideal candidate will have extensive experience in program management and digital engagement, with a strong focus on collaboration and problem-solving in a fast-paced environment

Job Summary

  • This role is central to shaping how Workday scales its customer success programs globally through digital initiatives and AI-powered improvements.
  • The team operates a Council model to co-author roadmaps with field partners, ensuring solutions are grounded in real-world needs.
  • Workday offers flexible work arrangements requiring at least 50% time in-office or with customers, alongside competitive compensation including bonuses and stock grants.

Matching Summary

Match Score: 85

Workday is seeking a Digital Customer Success Program Manager to enhance their global customer success initiatives. The ideal candidate will have extensive experience in program management and digital engagement, with a strong focus on collaboration and problem-solving in a fast-paced environment.

Salary

Base: $95,200 - $142,800 USD (Atlanta); Base: $90,500 - $160,700 USD (Other US locations); Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants

Skills & Requirements

Must-have

  • 5+ years program management experience
  • Cross-functional coordination across departments
  • Designing digital customer journeys
  • Facilitating councils and workshops
  • Translating business needs into roadmaps

Nice-to-have

  • Experience with Gainsight or Planhat platforms
  • Knowledge of AI-powered productivity tools
  • Enterprise software industry background
  • Project management certification (PMP, Agile, SAFe)
  • Strong analytical problem-solving skills

Key Requirements

  • 5+ years experience in program management or customer success operations
  • Project management certification preferred (PMP, Agile, SAFe)
  • Experience with enterprise software products

Work Rights

Not specified

Tailored Resume

Cover Letter