The Service Drive Lane Manager manages the activities of all service-related staff ensuring exceptional customer service and the attainment of Lithia’s performance targets
Job Summary
The Service Drive Lane Manager manages the activities of all service-related staff ensuring exceptional customer service and the attainment of Lithia’s performance targets.
This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which includes commission based off department/net, and bonuses based on manufacturer approvability, department production.
We offer best in class industry benefits including competitive pay, medical, dental and vision plans, paid holidays and PTO, disability and life insurance, 401(k) retirement plan, employee stock purchase plan, vehicle purchase discounts, and wellness programs.
Matching Summary
The Service Drive Lane Manager manages the activities of all service-related staff ensuring exceptional customer service and the attainment of Lithia’s performance targets.
Salary
Base: $10,000.00 - $15,000.00 monthly; Bonus/Equity: Commission and bonuses based on performance; Benefits: Medical, Dental, Vision, PTO, Disability, Life Insurance, 401(k), Stock Purchase Plan
Skills & Requirements
Must-have
Service drive staff management
Customer service excellence
Performance monitoring and coaching
Service reception assistance
Quality inspections of vehicles
Compliance with safety regulations
Nice-to-have
Team player mindset
Multi-tasking in fast paced environment
Basic mechanical automobile knowledge
Strong organizational skills
Friendly and professional communication
Key Requirements
2-3 years Service Advisor or Service Manager experience
Valid driver's license and acceptable driving record