Director, Technology Customer Success

Building Engines

Atlanta, GA, US
Base: 100,000.00 – 140,000.00 usd py; bonus/equity...
Fully remote
Customer onboarding and implementation
Saas platform success management
Post-sales customer journey ownership
You will be responsible for leading the successful onboarding, implementation, and ongoing success of our CRE Asset Management SaaS platform

Job Summary

  • You will be responsible for leading the successful onboarding, implementation, and ongoing success of our CRE Asset Management SaaS platform.
  • This role requires a strategic, customer-focused, and delivery-oriented approach, balancing proactive relationship management with hands-on project execution.
  • JLL offers a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

Matching Summary

You will be responsible for leading the successful onboarding, implementation, and ongoing success of our CRE Asset Management SaaS platform.

Salary

Base: 100,000.00 – 140,000.00 USD per year; Bonus/Equity: Not specified; Benefits: Personalized benefits that support personal well-being and growth

Skills & Requirements

Must-have

  • Customer onboarding and implementation
  • SaaS platform success management
  • Post-sales customer journey ownership
  • Stakeholder management and communication
  • Project management and delivery

Nice-to-have

  • Proactive relationship management
  • Customer advocacy and feedback capture
  • Industry trends and best practices
  • Cross-functional team collaboration

Key Requirements

  • 4+ years experience in customer success, implementation, and delivery
  • Experience in SaaS, PropTech, or FinTech
  • Commercial real estate (CRE) industry experience is a strong plus
  • Proven expertise in project management principles
  • Authorized to work in the United States without sponsorship

Work Rights

Authorized to work without sponsorship

Tailored Resume

Cover Letter