Contact Center Supervisor- 3rd Shift

Cw Ems

Base: $55,250.00 - $65,000.00; bonus/equity: not s...
Fully remote
Day-to-day leadership of customer service representatives
Ensure team delivers consistent, accurate, and timely service
Oversee daily operations and staff scheduling
Cw Ems is seeking a Contact Center Supervisor for the 3rd shift, responsible for overseeing customer service representatives and ensuring performance aligns with service level agreements. The role requires leadership in a fully remote environment, requiring flexibility in scheduling and strong customer service skills

Job Summary

  • The Supervisor of the National Operations Contact Center (NOC) is responsible for the day-to-day leadership, performance, and development of Customer Service Representatives (CSRs) supporting the Facilities Hub.
  • This position supports a 24/7/365 operation and requires flexibility to work various shifts and to be on call as needed to support critical business functions or client escalations.
  • Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work.

Matching Summary

Match Score: 85

Cw Ems is seeking a Contact Center Supervisor for the 3rd shift, responsible for overseeing customer service representatives and ensuring performance aligns with service level agreements. The role requires leadership in a fully remote environment, requiring flexibility in scheduling and strong customer service skills.

Salary

Base: $55,250.00 - $65,000.00; Bonus/Equity: Not specified; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Day-to-day leadership of Customer Service Representatives
  • Ensure team delivers consistent, accurate, and timely service
  • Oversee daily operations and staff scheduling
  • Primary escalation point for client and subcontractor issues
  • High-speed internet (150-300 mbps download)
  • Quiet, distraction-free workspace
  • Camera-on participation required during meetings

Nice-to-have

  • Foster employee growth and accountability
  • Maintain team morale and promote engagement
  • Build and maintain positive working relationships
  • Recommend corrective or preventive actions
  • Enhance workflow efficiency and service quality

Key Requirements

  • Associate degree or additional coursework in business, management, or facilities preferred
  • 3–5 years of experience in facilities management, maintenance coordination, or Contact Center operations
  • At least one year of leadership or supervisory experience
  • Proficient computer skills, including CMMS systems and Microsoft Office
  • Strong analytical and reporting skills
  • Excellent written and verbal communication
  • Highly organized and detail-oriented
  • Sound judgment and problem-solving skills
  • Self-motivated and adaptable
  • Flexible availability to work rotating or changing schedules

Work Rights

Not specified

Tailored Resume

Cover Letter