Customer Success Manager

Podium81

Guatemala City, Guatemala
Base: q10,000 monthly; bonus/equity: not specified...
On-site
Manage 100+ podium clients
Own customer renewals and retention
Drive upsell opportunities
As a Customer Success Manager (SMB), you will own the health, retention, and growth of a portfolio of small business customers

Job Summary

  • As a Customer Success Manager (SMB), you will own the health, retention, and growth of a portfolio of small business customers.
  • This is a high-volume, revenue-impacting role where you are directly responsible for renewals, churn mitigation, and account growth.
  • Competitive salary – Starting at Q10,000 monthly, with Law Benefit, Health and Life Insurance, free parking, and equipment provided.

Matching Summary

As a Customer Success Manager (SMB), you will own the health, retention, and growth of a portfolio of small business customers.

Salary

Base: Q10,000 monthly; Bonus/Equity: Not specified; Benefits: Law Benefit, Health and Life Insurance, free parking, Equipment is provided, 13 days of paid holidays

Skills & Requirements

Must-have

  • Manage 100+ Podium Clients
  • Own customer renewals and retention
  • Drive upsell opportunities
  • Monitor customer health and usage
  • Educate on best practices
  • Collaborate cross-functionally
  • Maintain accurate CRM documentation

Nice-to-have

  • Strong commercial mindset
  • Excellent communication skills
  • Analytical mindset
  • High adaptability
  • Fast-paced environments

Key Requirements

  • 3–5 years of experience
  • Customer-Facing roles (SaaS preferred)
  • Great job stability
  • Excellent written and spoken English
  • Ability to work onsite in Guatemala City

Work Rights

Not specified

Tailored Resume

Cover Letter