Not specified (potentially hybrid or onsite based on the nature of the role).
3-5 years customer service experience
Hands-on frontline exposure required
Pos systems operational experience
EPOS PTE. LTD. is seeking an Operations & Customer Service Lead to manage and enhance customer service operations while overseeing a team of trainers. The ideal candidate should have substantial frontline customer service experience, people management skills, and familiarity with POS systems
Job Summary
This role supports the Operations and Customer Service Head in overseeing daily operations and administrative matters for a leading POS digital solutions provider.
The ideal candidate will manage a customer service training team while remaining closely involved in frontline operations to ensure service excellence.
EPOS is backed by Ant International, empowering SMEs with integrated O2O digital, payment, and banking solutions across Southeast Asia.
Matching Summary
Match Score: 85
EPOS PTE. LTD. is seeking an Operations & Customer Service Lead to manage and enhance customer service operations while overseeing a team of trainers. The ideal candidate should have substantial frontline customer service experience, people management skills, and familiarity with POS systems.